The Original Mattress Factory has implemented a variety of precautions in store, in our factories, and during delivery to keep our customers and employees as safe as possible. We are offering drop-off delivery as well as in-home delivery with additional safety precautions. Please note that in-home delivery may not be available in every market. We’re sharing information about these new protocols so you can select and prepare for the right delivery method for you.
Please note that due to the evolving nature of the pandemic, policies and available services may change based on guidance from healthcare officials or mandates from local, state, or federal governments.
As a reminder, we also offer free pick-up at our stores and factories. Our factories typically have every model in stock every day, so same-day pick-up is usually available. Our stores do not typically carry many mattresses or box springs in stock due to a lack of space, but we can transfer items to the store and schedule pick-up a few days after your order. Same-day pick-up is typically available at the stores for smaller accessory items.
For local deliveries, we’re offering two delivery options for our customers: our standard in-home delivery with additional precautions and a door step drop-off delivery to your doorstep. You can make your delivery selection during your purchase.
Regardless of which delivery method you choose, our delivery team will be:
During in-home delivery, our team will bring your new products into the bedroom and set them up. We ask that you practice social distancing and stay at least 6 feet away from our employees at all times. Our team will wear masks, gloves, and booties while inside of your home.
We offer removal of mattresses and box springs for $5 per piece. All items must be in a sanitary condition in order to be eligible for removal.
Our door step drop-off delivery will bring your new products directly to your doorstep, garage, or other area outside of your home. This service will be offered at a reduced delivery price.
We offer removal of mattresses and box springs for $5 per piece on this delivery option as well. All items must be in a sanitary condition in order to be eligible for removal. We request that you bring the mattress to the doorstep for removal so that our team does not have to enter your home. Do not place them outside prior to delivery if it is raining or has recently rained because we are not able to remove wet items.
If you have any questions about our delivery procedures, please feel free to contact your nearest store or factory.
Ready to start your mattress buying journey? Come to The Original Mattress Factory first. No one knows more than our team about what makes a great mattress great. Whether you buy from us or not, you’ll be better prepared to make a smart mattress buying decision.