How to prepare for third-party delivery

mattress delivery

Congratulations on your new mattress purchase! We know you’re looking forward to getting a good night’s sleep, so we’re sharing some of our top tips for preparing for your mattress delivery. Long-distance deliveries are handled by our third-party delivery partners.

Once your order has been picked up by the third-party delivery company, we will send you an email with the shipment tracking information. This may take up to 10 days after you place your order. The delivery company will call you in approximately 2-3 weeks to schedule your delivery. Deliveries are typically completed 3-6 weeks after you place your order. Please reach out to the factory location that fulfilled your order if you have any questions.

These tips can help ensure your delivery goes off without a hitch.

 1. Clear the path.

Make sure the path from your door to the bedroom is clear. Move any furniture that may be in the way. Remove picture frames and any other decorations on walls and tables that could be at risk of being bumped or broken.

2. Remove all of the bedding.

Remove the comforter, sheets, mattress protector, and pillows from your old mattress. Now would be a great time to wash them. There’s nothing better than getting into bed with clean sheets, right?

Our third-party delivery partner cannot move frames, headboards, or bed from a room. They also cannot move your current mattress and box spring to a new room or to the curb for disposal.

If you have paid for them to remove your old mattress and box spring, they can remove those from the room for you.

3. Inspect your old mattress and box spring if you’re requesting removal.

If you’ve requested that we remove your old mattress and/or box spring, please inspect them to make sure they are in a sanitary condition. Our delivery partner cannot remove mattresses or box springs that are damaged or stained. This policy not only protects their employees but also the products for other customers that are on our truck.

4. Secure your pets.

Many animals are scared of strangers, so they may react in ways we don’t expect. Others will take the first opportunity of an open door to bolt. Or they can get underfoot and may cause our delivery employees to trip over or step on them. On more than one occasion, our delivery team has left a house only to discover that a customer’s cat has hidden in an old box spring that we had removed. That’s not a fun surprise for our team or your pets! Make sure your furry friends are safe and secure in a cage or spare bedroom.

 5. Make sure you have your phone with you and your voicemail box is clear.

Our third-party delivery partner will call you to schedule your delivery date and time window. If you don’t answer, they will leave a message. But be sure to empty your voicemail box and check any messages. If possible, make sure you have your phone with you so you don’t miss our call.

6. Practice social distancing during the delivery.

For the protection of all of our customers and employees, we ask that you practice social distancing during your delivery. If you’re comfortable doing so, we also encourage you to wear a mask while the delivery team is in your home, in accordance with the CDC recommendations.

The delivery team will be wearing masks and gloves, practicing social distancing, and implementing enhanced cleaning procedures.

7. Inspect your new products.

When the delivery team sets up your new mattress and box spring, be sure to inspect them to ensure they’re set up to your liking. Is it a height that work for you? While damage or mistakes are exceedingly rare, it’s always a good idea to give everything a good look before the delivery team leaves. If there are any issues, please do not sign the receipt and refuse the delivery. Reach out to the factory that fulfilled the order immediately.

8. Contact us with any questions you may have.

Please feel free to reach out to us with any questions. We want to make sure you’re happy with your purchase.


Ready to start your mattress buying journey? Come to The Original Mattress Factory first. No one knows more than our team about what makes a great mattress great. Whether you buy from us or not, you’ll be better prepared to make a smart mattress buying decision. Find a store near you.